Welcome to your source of knowledge and self-service help, available 24/7.
The Top 5 Reasons to use the P2 Customer Portal
1. It's simple
The P2 Customer Portal simplifies the process of requesting help and managing customer cases. Intuitive navigation allows for case submission that takes mere seconds. The Portal makes it easy to view current and past cases, look up details, check status and track case severity.
2. It's Self-Serve
Our customers receive 24/7 access to our P2 Portal Knowledge Base which contains Content and Articles. This Knowledge Base provides answers to Frequently Asked Questions, workarounds for Known Software Issues, Tips for how to resolve issues you are having and much more.
3. It's Speedy
The P2 Customer Portal is a one-stop shop for all P2 products and customer case management. The portal allows you to:
- Email your product support team conveniently
- Redefine and streamline the way you access and manage cases
- View all cases at once for status, follow-up, responsiveness, and workflow
- Track the complete life cycle of a case through to resolution
- Receive case notifications, assignments, and case comment details
- Receive instant email notifications to keep you updated and on-track
4. We have Articles
The P2 Customer Portal features a searchable Knowledge Base which contains Articles that may help you resolve your issues and requests immediately. Articles provide an answer, workaround, or resolution conveniently without the need to open a P2 Customer Portal case.
5. It's Secure
Protection of customer information is of utmost importance to P2. Server authentication and encryption ensure that data remains safe, secure and available only to registered users in a customer organization. The P2 Customer Portal is flexible to follow customer SOX compliance and provides users with roles that allow "registered," "read-only," and "no-access" security levels. Customer requests cannot be lost, and the Portal maintains an audit trail of historic changes and timelines for reference.